Product Terms & Conditions
Updated: February 2013

IMPORTANT! PLEASE READ THESE TERMS & CONDITIONS BEFORE ORDERING OR USING ANY PRODUCT OF GENEVISIO LTD AS THEY AFFECT YOUR LEGAL RIGHTS AND OBLIGATIONS

These Terms & Conditions (“Terms”) set out the (i) terms of use of the products (“Products”) of Genevisio Ltd (”Company”, ”we,” ”our,” or ”us”) and (ii) terms of order and delivery of the Products from or by us via the websites of the Company (“Websites”) or otherwise. The Products can also be made available to you by our resellers when these Terms shall apply only to the use of the Products not on order, sale or delivery of such Products by the reseller.

1. YOUR ORDER VIA WEBSITES

1.1 Your order for a Product made to us in any form is an offer to buy from us.
1.2 There will be no contract of any kind between you and us unless and until we dispatch the Product to you.
1.3 If you have any problems placing your order or think that you have made a mistake in your order, please contact www.horsegenetest.com.
1.4 The Products which you purchase may be delivered to you by post. Purchases of Products via the Websites are also subject to our general website Terms of Use.

2. PRICES

2.1 The prices payable for the Products that you order are clearly set out on the applicable Websites or otherwise stated to you. All prices are expressed inclusive of any VAT payable unless otherwise stated.
2.2 If you order the Products, the price of the Product does not include the delivery charge from you to the laboratory. The price of the delivery will depend on the delivery method you choose. The rate applicable for the delivery charge will be calculated at the date you place your order.
2.3 The prices for the Products that you purchase from our reseller are set by the respective reseller.

3. PAYMENT

3.1 Although there will be no contract between you and us unless and until we dispatch the Product to you, you will be charged for the Product at the time of placing your order unless specifically otherwise agreed.
3.2    Your payment will be taken and processed as separately agreed or informed on the Website.
3.3 Payment of the Products sold by our resellers are made to the reseller as instructed by them.

3.4 Payments with Visa, Visa Electron or MasterCard:

If you want to pay with Visa, Visa Electron or MasterCard cards, acts HorseGeneTest Europe
only as the marketer of services and products and delivers the products to
buyers. Suomen Verkkomaksut Oyj is responsible for reclamations.
Suomen Verkkomaksut Oyj acts as the seller in Visa, Visa Electron and MasterCard
payments and the deal is made between the customer and Suomen Verkkomaksut
Oyj. The seller is responsible for all deal related obligations. Suomen Verkkomaksut
Oyj is also the payment recipient.

Suomen Verkkomaksut Oyj

Business-ID: FI2122839

Innova 2
Lutakonaukio 7
FIN-40100 Jyväskylä
Telephone: +348 207 181830

3.5 Netbanks:

Suomen Verkkomaksut Oyj (FI2122839) provides netbank related payment transfer
services in co-operation with Finnish banks and credit institutions. For consumer the
service works exactly the same way as traditional web payments.

 

4. AVAILABILITY

4.1 If a Product is out of stock we may not be able to deliver it to you for several weeks but we will let you know the estimated dispatch time when you place your order. If for any reason beyond our reasonable control we are unable to supply a particular Product, we will not be liable to you except to ensure that you are not charged for that Product.
4.2 We are not responsible in any way of the delivery of the Products sold by our resellers.

5. NO COMMERCIAL USE

5.1 The Products are available for non-commercial use only.  A separate agreement is required for distributors, resellers, agents and such like. We reserve the right to refuse orders from businesses or that we consider are for commercial or other non-domestic concerns.

6. DELIVERY OF PRODUCTS

6.1    Ownership of a Product delivered by us to you will pass immediately upon payment of the Product by you.
6.2    Delivery of a Product by us will be made to the address specified by you when you complete your order.  If you don’t receive the Product, please contact: info@horsegenetest.com.
6.3 We will contact you to let you know if we are having problems getting a product to you within 30 days from your order and you can choose to be reimbursed for your order at this time, including the delivery charge.
6.4   We are not responsible in any way of the delivery of the Products sold by our resellers.

7. INTELLECTUAL PROPERTY RIGHTS AND DATA

7.1 All intellectual property rights relating to the Products are owned solely by us or our vendors or licensors as applicable. All trademarks, service marks, trade names, logos or other words or symbols of us or of our vendors or licensors are and will remain the exclusive property of such rights holders, and any use by you of such trademarks and/or logos is subject to a separate agreement between you and the respective rights holders. Nothing in these Terms and Conditions shall be deemed as purporting to grant any license under or immunity against the intellectual property rights or trademarks and/or logos of us or any third party.
7.2 Company shall have a free right to use and store all feedback and data, received in any manner, related to the Products and/or use of the Products or Websites or stored on the Websites or delivered to the Company. Privacy Policy of the Company can be found from the Websites.

8. CANCELLATION AND RETURN OF THE PRODUCT

8.1    If you would like to return the Product ordered via the Websites or by phone, you can do so by contacting info@horsegenetest.com within fourteen days of receipt of the Product by you.  You should then return the particular Product to us without delay in its original packaging to HorseGeneTest Europe, Pääskystie 28, 90650 Oulu, Finland.
8.2    When we receive the returned Product, we will refund the price paid by you for the particular Product.
8.3    The Product ordered or purchased from our reseller is returned to the reseller as instructed by them and the refund of the price paid by you to the reseller is agreed with the respective reseller.

9. RETURN OF FAULTY PRODUCTS

9.1    If you receive a damaged or defective Product ordered via the Websites or by Phone, please let us know by contacting info@horsegenetest.com. Please return the Product to us in its original condition and packaging to HorseGeneTest Europe, Pääskystie 28, 90650 Oulu, Finland. We will supply you with a replacement product (or repair it, if appropriate) or, at our sole discretion, refund the price paid by you for the particular Product.
9.2 The damaged or defective Product ordered or purchased from our reseller is returned to the reseller as instructed by them and the replacement or repair of such Product or refund of the price paid by you to the reseller is agreed with the respective reseller.

10. OUR RESPONSIBILITY TO YOU

10.1    If we are in breach of these Terms, we will only be responsible for any losses that you suffer to the extent that they are a foreseeable consequence to you and us at the time you make the relevant order.
10.2    We will not be responsible for any breach of these Terms caused by circumstances beyond our reasonable control.
10.3    We will not be responsible to you for any losses or damages (i) that are not directly related to the Products, (ii) that are arising from the use of the Products in contradiction with the instructions, (ii) that are arising from the processing of your payments (see paragraph 3.2 above) or (iv) that are related to the Products purchased from our reseller.
10.4    This paragraph 10 shall not limit or affect our liability resulting from any Products being found to be unsafe or if something we do negligently causes death or personal injury.
10.5    Our liability to you in connection with any order or Product will not exceed the total price charged for the Product.

11. GENERAL

11.1    You may not transfer any of your rights under these Terms to any other person.  We may transfer our rights under these Terms to another business where we reasonably believe your rights will not be affected.
11.2    If you breach these Terms and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Terms.
11.3    These Terms are subject to Finnish law.  We will try to solve any disagreements quickly and efficiently.  If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so in Finland.

12. CUSTOMER SERVICES

If you have any queries, please contact us by email at: info@horsegenetest.com.